The Who and the How Case #1 A hospital in Luzon had recently acquired a new technology for its staff to use. Management had high hopes for the hospital’s operations to run more efficiently now that a new system was in place to help them automate their tasks. The hospital purchased brand new computers, discussed with staff who had been with them for a long time, and laid down the instructions on how to use the system. However, one month later, management found out that the staff had not been...