by Mike Muin | Oct 9, 2017 | Business Process Improvement
In our Part 1 article, we identified the definition of Quality Management, which is the act of overseeing activities and tasks needed to maintain a desired level of excellence. This includes developing a quality policy, creating and implementing quality planning and...
by Mike Muin | Sep 11, 2017 | Business Process Improvement, Hospital IT Systems
The Who and the How Case #1 A hospital in Luzon had recently acquired a new technology for its staff to use. Management had high hopes for the hospital’s operations to run more efficiently now that a new system was in place to help them automate their tasks. The...
by Mike Muin | Aug 14, 2017 | Business Process Improvement
First, we need to define what is Quality? The basic definition in most dictionaries is that quality is “the standard of something as measured against other things of a similar kind; the degree of excellence of something.” While the business definition would be “a...
